Frequently Asked Questions

Yes. Payment is processed securely through Stripe before your QR code and gallery are activated. This ensures we can provide reliable service for your event.

Yes! You can upgrade at any time for RM 100 / $30 / S$40 / ₹2,000 (the price difference in your selected currency). When you upgrade, you'll get unlimited uploads, your upload window extends from 30 to 90 days, and your gallery access extends from 6 to 12 months.

No, all sales are final. That's why we offer a 7-day free demo so you can try the platform before purchasing. We recommend testing the demo first, choosing your plan carefully, and ensuring your event date is correct during registration. If you need to postpone your event, please contact us at support@seki-las.com and we'll do our best to help.

No! Sekilas is a one-time payment. There are no subscriptions, monthly fees, or hidden costs.

Bulk purchases are designed for wedding planners, event organizers, and agencies who want to offer Sekilas to their clients. Instead of clients paying individually, planners can purchase multiple event packages at once at discounted rates and distribute redemption codes to their clients.

Visit our bulk purchase page, enter your details (name, email, quantity, plan), and complete payment through Stripe. You'll receive all your redemption codes via email within minutes. The process is fully automated—no approval or waiting period required.

A redemption code is a unique code (format: SEKILAS-XXXXX-XXXXX) that users can use during registration to activate their event gallery without payment. Each code can only be used once and is valid for 1 year from the purchase date.

No. Redemption codes are non-refundable and non-transferable between plans. Once a code is redeemed, it cannot be reused or canceled. Codes expire 1 year after the bulk purchase date, so planners should distribute them to clients promptly.

Currently, we don't offer a planner dashboard. Codes are distributed via email after purchase. We recommend keeping track of code distribution manually. If you need help tracking redemptions, contact us at support@seki-las.com.

We support JPEG, PNG, GIF, WebP, HEIC, and HEIF image formats. Videos are not currently supported.

Each photo can be up to 20MB. This accommodates high-quality smartphone photos and most DSLR images.

Yes! As long as the upload window is still open (30 days for Basic, 90 days for Premium after your event date), guests can continue uploading photos. This is useful for guests who want to share photos they took days or weeks after the event.

Basic Plan: Once you reach 500 photos, new uploads will be blocked. You can upgrade to Premium at any time to get unlimited uploads.

Premium Plan: You have unlimited uploads for normal event usage. In the extremely rare case that you encounter any restrictions, please contact support.

After payment, you'll receive an email with a private gallery link. This is a unique, unguessable URL that only you have. Anyone with this link can view your photos, so keep it safe and only share it with people you trust.

Photos are stored for 6 months (Basic plan) or 12 months (Premium plan) from the date you activate your gallery. We'll send reminder emails 30 days and 7 days before expiration. After expiration, your gallery and all photos will be permanently deleted.

Yes, if you have the Premium plan. Premium users can download all photos as a single ZIP file. Basic plan users can download photos individually.

Your photos will be permanently deleted. We strongly recommend downloading and backing up your photos well before the expiration date. We are not responsible for any data loss after expiration.

No. The upload page is upload-only. Only you (via your private gallery link) can view all the photos. Guests cannot see what others have uploaded.

Yes. Your gallery uses a long, unguessable URL (UUID-based token) that is only known to you. The QR code your guests scan is different from your gallery link—scanning the QR never reveals your private gallery.

You and your guests retain all ownership rights to the photos. Sekilas does not claim any ownership or rights to your photos and will never use them for marketing without your explicit written consent.

We do not collect any personal information from guests. The only data we track is IP addresses for rate limiting purposes to prevent abuse. Guest uploads are completely anonymous.

Yes. All payments are processed securely through Stripe, a trusted payment processor used by millions of businesses worldwide. We never store your credit card information.

Any smartphone, tablet, or computer with a camera and internet connection. The upload page works on iOS (iPhone/iPad), Android, and desktop browsers.

WiFi or mobile data is required for guests to upload photos. We recommend ensuring your venue has reliable WiFi and displaying the network name and password near your QR code.

You'll also receive a short shareable link along with your QR code. Guests can manually type this URL into their browser if they have trouble scanning the QR code.

The QR code is provided as a standard PNG image. You can print it as-is or incorporate it into your own designs (table cards, signage, etc.). Just ensure the QR code remains scannable.

Contact us immediately at support@seki-las.com. While we can't guarantee immediate support on weekends or holidays, we'll do our best to assist you as quickly as possible.

No problem! Reach out to us at support@seki-las.com and we'll be happy to answer your questions.